Last updated 3 August 2026
Melioda takes audio, video, or a transcript that you supply and produces derived material from it: a transcript with timings and speakers, researched context for the names, places, organizations and claims it finds, selected moments, and repackaged assets such as vertical clips, horizontal segments, pull quotes, audiograms, story packages and articles.
Everything Melioda produces is a draft. The platform does not publish on your behalf, and nothing leaves your workspace unless you or someone you have authorized approves and exports it.
Access is granted per workspace. You are responsible for the accuracy of your account details, for the security of your credentials, and for everything done under your account or by users you invite. Workspace administrators can add, remove and change the permissions of users, and can see and export the workspace’s content — including content uploaded by other users of that workspace.
You must be at least 18 years old and able to enter into a binding contract. If you accept these Terms on behalf of an organization, you confirm you are authorized to bind it, and “you” means that organization.
Access to Melioda is currently granted by request. We may decline, suspend or withdraw access to a workspace at our discretion while the product is in this phase.
“Customer Content” means everything you put into Melioda — recordings, transcripts, documents, brand assets, guidelines, source lists, prompts and instructions — together with the outputs generated from it.
Customer Content is yours. As between you and Groundery, you own it and every output derived from it, and nothing in these Terms transfers any ownership of it to us.
You grant us a limited, non-exclusive, worldwide, royalty-free license to host, copy, transmit, transcode, analyze, display and otherwise process Customer Content, and to instruct our subprocessors to do the same, for one purpose only: operating and supporting the service for you. That license ends when the content is deleted, except for backups which are overwritten on their ordinary cycle.
We do not use Customer Content to train, fine-tune, or evaluate any machine-learning model — ours or anyone else’s. Our AI subprocessors are contractually prohibited from training on it. There is no opt-out to negotiate and no exception for “improving the service”. See the Privacy Policy for how it is stored and who processes it.
You are responsible for having the rights and permissions needed for everything you upload and everything you publish from what comes back. By uploading Customer Content you confirm that:
If you upload material that includes special categories of personal data, health information, information about children, or material subject to sector-specific rules, you are responsible for confirming that doing so is lawful for you.
Melioda uses automated systems, including third-party AI models, to transcribe, analyze, research and repackage your material. These systems are probabilistic. Transcripts contain errors. Speaker labels can be wrong. Research summaries and the sources attached to them can be incomplete, out of date, or mistaken about which person or company a name refers to. Clip boundaries, framing and captions are suggestions.
Melioda is an editorial tool, not an editor. You are the publisher of anything you publish. Verify every transcript, quote, attribution, statistic, citation and image before it goes out.
We make no representation that outputs are accurate, complete, current or fit for publication, and nothing Melioda produces is legal, financial, medical or professional advice. Similar or identical outputs may be generated for other customers from similar inputs; we make no claim of uniqueness in outputs.
You will not, and will not allow anyone else to:
We may suspend access immediately, without notice, where use presents a security risk, exposes us or others to liability, or breaches this clause. Where circumstances allow, we will tell you first and give you a chance to fix it.
Usage is metered in content hours — the duration of the material you process, not the time it takes to process it. Your plan sets how many content hours are included; the current plans and prices are on our pricing page. Where we and you sign an order form or other written agreement, its commercial terms govern over the published ones.
When a workspace reaches its included hours, further processing is blocked until the limit is raised. Fees are exclusive of taxes, which you are responsible for, other than taxes on our income. Fees already paid are non-refundable except where these Terms or the law say otherwise. We may change prices with at least 30 days’ notice, effective at your next renewal.
Melioda is in early access. Features may change, be renamed, or be withdrawn; models and processing steps may be replaced; and some functionality is provided for evaluation. Where a workspace is provided free of charge or at a pilot rate, the service is provided “as is” and clauses 10 and 11 apply with particular force. We will give reasonable notice before removing a feature you depend on, and will not delete Customer Content without notice.
Each party may receive information the other treats as confidential — including, for us, your unpublished material, your rates and your editorial plans, and for you, the non-public parts of the platform. Each party will use the other’s confidential information only to perform under these Terms, protect it with at least reasonable care, and disclose it only to people who need it and are under equivalent obligations. This does not cover information that is public through no fault of the receiving party, independently developed, or lawfully received from a third party; and disclosure required by law is permitted, with notice where lawful.
Melioda, the platform, its interfaces, models, prompts, pipelines, documentation, and the Melioda and Groundery names and marks are ours and stay ours. These Terms grant you a limited, non-exclusive, non-transferable right to use the service during your subscription, and nothing more. If you send us feedback or suggestions, we may use them without obligation or compensation to you; feedback must not include your confidential information.
Except as expressly stated in these Terms, the service is provided “as is” and “as available”. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, title, non-infringement, and any warranty arising from course of dealing or usage of trade. We do not warrant that the service will be uninterrupted or error-free, that outputs will be accurate, or that the service will meet your requirements.
To the fullest extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or exemplary damages, or for lost profits, lost revenue, lost goodwill, or loss of data, however caused and on any theory of liability.
Our total aggregate liability arising out of or relating to these Terms or the service will not exceed the greater of (a) the fees you paid us for the service in the twelve months before the event giving rise to the claim, and (b) one hundred US dollars (US$100).
These limits do not apply to your breach of clause 6, either party’s indemnification obligations, your payment obligations, or liability that cannot be limited by law.
You will defend and indemnify Groundery against third-party claims arising from Customer Content, from your publication or use of outputs, from your breach of clauses 4 or 6, or from your violation of law. We will defend and indemnify you against third-party claims that the platform itself, used as permitted, infringes that party’s intellectual property rights — excluding claims arising from Customer Content, from outputs, or from combinations with anything we did not supply. The indemnified party must give prompt notice, let the indemnifying party control the defense, and cooperate reasonably.
These Terms run while you have a workspace. Either party may terminate for convenience with 30 days’ written notice, or immediately for the other’s material breach that is not cured within 15 days of notice.
After termination you have 30 days to export your content. We then delete Customer Content in line with the retention section of the Privacy Policy. Clauses 3, 5, 9, 10, 11, 12, 13 and 15 survive termination.
These Terms are governed by the laws of the State of Delaware, USA, without regard to its conflict-of-laws rules, and the UN Convention on Contracts for the International Sale of Goods does not apply. The state and federal courts located in Delaware have exclusive jurisdiction, and both parties consent to venue there. Either party may seek injunctive relief in any court of competent jurisdiction to protect its intellectual property or confidential information.
We may update these Terms. For material changes we will give at least 30 days’ notice by email to workspace administrators or in the product, and the change takes effect at the start of your next billing period, or 30 days after notice if you have no billing period. If you do not accept a material change, your remedy is to stop using the service and terminate before it takes effect. Non-material changes take effect when posted, and the “last updated” date above moves.
These Terms, together with any order form and the Privacy Policy, are the entire agreement between us on this subject and replace any prior understanding. You may not assign them without our consent; we may assign them to an affiliate or in connection with a merger or sale of assets. If a provision is held unenforceable, the rest stands. A delay in enforcing a right is not a waiver of it. Neither party is liable for delays caused by events beyond its reasonable control. Notices to us go to hi@groundery.com; notices to you go to the email on your account. Nothing here creates a partnership, agency or employment relationship. You will comply with applicable export control and sanctions laws.
Groundery — questions about these Terms: hi@groundery.com.